This software may be great for some folks but for me it's been terrible, and instead of a company being kind and supportive to my needs they have been unsupportive, even nasty. I thought I had a good reason for my "delay," but he couldn't have cared less. I now see many other bad reviews, but too late. I have been unable to get the software to work well after trying, along with my computer consultant, for several years. He would not elevate my request to anyone else, saying he was the "supervisor." Very unsympathetic, argumentative, and unwilling to even consider my plight. I called the company and the rep said it had been 3 months so no cancellation. I am 80 years old and not very good with computer stuff. Only when I returned home did I realize I had subscribed at a cost of almost $500. I was then in SE Asia for 3 months in remote locations doing nonprofit work and out of touch. The website was difficult to use and I ended up accidentally subscribing for a year. On the way to the airport I subscribed to TeamViewer which I had previously used for free. I am still working on getting my refund i cant believe i am actually going through all this I would not recommend anyone use them there are better alternatives out there. They have abysmal customer service policies and lack concern for customer satisfaction. Teamviewer as an organisation is uncooperative and inflexible. They are very adamant and refused to refund me for a service I will not use. They see I last used their service a while ago, and my request is sensible. Team Viewer told me they sent me an email reminder 28 days before my subscription ended, which I have yet to receive. I only realized this when I saw my credit card statement. I told them a year was a long time ago, and I don't need this service anymore. I was told I subscribed to their service a year ago. I saw on my credit card statement that £228.96 was deducted from my account by team viewer on an investigation. I used it for approximately 6-8 months and never used it again. I used team viewer for a year based on a subscription that cost me £228.96.
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